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Refund and cancellation policy

How to cancel a plan, and when you get your money back.

1. When this applies

  • Paid plans are not on sale yet: invited testers use the site without paying. This policy applies once paid plans are offered, and nothing here can be charged before then.

2. Cancelling

  • You can cancel a paid plan at any time from Account → Plan. There is no cancellation fee.
  • After you cancel, you keep everything your plan includes until the end of the period you have paid for. You are not charged again. Your account then moves to the Free plan; nothing you saved is deleted.

3. Your first payment: 7-day refund

  • If a paid plan is not right for you, ask for a refund within 7 days of your first payment for it and you get the full amount back, including any tax charged.
  • This applies once per person, to the first purchase of a plan, monthly or yearly.

4. Renewals

  • Renewal payments are not refunded, and part-used periods are not refunded, because you can cancel any time before a renewal.

5. Mistakes and failed payments

  • If you were charged twice, charged the wrong amount, or money left your account but the plan was not activated, we refund the extra or wrong amount in full.

6. How to ask, and how long it takes

  • Open a ticket on the Support page with the category “Billing”, or email support@bazaar-lens.com from the email you sign in with. Include the date and amount of the payment.
  • We reply within 24 hours on working days. Approved refunds go back to the original payment method (card, UPI or net banking) within 5 to 7 working days; your bank may take a few days more to show it.
  • Where GST was charged, a credit note is issued with the refund.

Last updated 20 October 2026.